FAQs

Returns/Exchanges: If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it for exchange or credit ONLY (excluding custom or couture orders); all garment & hang tags must be in place, product must not appear to be "worn" and a copy of the receipt & return authorization form must be included.

  • We do not refund shipping cost.
  • To return Showroom or large quantity orders, you must obtain a Return Material Authorization Number (RMA #) before shipping by emailing: Sales@galleryonepoint.com or calling (512) 428 – 5710 (M-S; 10 AM – 7 PM US CST).

Shipping Policies:

  • We do not ship or deliver on holidays or weekends.
  • For International Shipping, APO or Military Addresses, please go to: http://gallery-one-point-fashion.shoptiques.com
  • We DO NOT ship to P.O. Boxes.
  • All of our shipping options -  Fed Ex, UPS & USPS - have tracking capabilities.

Shipping Confirmations:

  • Detailed Order Confirmations for orders place before 5pm CST Monday through Friday are sent within 36 hours of order placement and will contain specific product confirmation and notice of items Out of Stock and on Backorder. 
  • Unless otherwise notified, all orders are shipped 48 hours after Detailed Order Confirmation has been sent.
  • Detailed Order Confirmation for orders placed after 5pm CST Friday through Sunday will be sent the following Monday. These orders will still be shipped 48 hours after Detailed Order Confirmation is sent.

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